Contact Us
Last updated 27 Jun 2026
We’d love to hear from you. Whether you have a question about your reports, a billing query, a partnership enquiry or feedback, the 96Astro team is here to help.
Email us
For all enquiries, including support, billing, privacy requests and grievances:
- General & support: contact@96astro.com
Please write from your registered email address and include relevant details (such as your invoice/transaction number for billing queries) so we can help you faster.
Response time
We aim to respond to all enquiries within 1–2 business days. Billing and account-security issues are prioritised.
What to include
- Support / reports: a description of the issue and, if relevant, the chart or report concerned.
- Billing / refunds: your invoice or transaction number and registered email (see our Refund Policy).
- Privacy requests: the right you wish to exercise (see our Privacy Policy).